Washington Federal - New Mexico Clients

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New Mexico Clients: We're excited to get to know you.

Welcome! All transitioning Bank of America New Mexico branches have recently become part of Washington Federal. We’re excited about serving you and are committed to making this a smooth and seamless process.

Please update your direct deposits and other electronic payments to your Washington Federal account information by January 10, 2014. Bank of America will return/refuse all electronic items and checks listing your former Bank of America account information after that date. 

You can now access your accounts through Washington Federal's online banking using the green box just to the left on this page. 

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Watch your mail. You should have received a welcome guide in the mail that provides all of the information you need for the transition of your account(s) and services. If you did not receive a copy of the guide, please contact our Client Care Center at 800-324-9375 or email us at ask@wafd.com. We will also send you a new debit card and a pack of complimentary checks with your Washington Federal account number.

Download a copy of the guide. 
Click here to download a copy of the New Mexico consumer guide.
Click here to download a copy of the New Mexico business guide.

 

We want this transition to go smoothly!
Please see review the information below:

Debit Cards:  If you were a Bank of America debit/ATM holder, you should have received a new Washington Federal card in the mail. Please follow the instructions in your guide and on the card for activation.

 

Automatic Payments and Deposits:  Included within all welcome guides was a simple switch kit to help you update your automatic deposits and payments. Please request that your vendors start using your  Washington Federal account number(s) by January 10, 2014Click here for extra copies of the switch kit forms

Checks:  To help get you started using your new account number, you should have received a pack of complimentary "house style" checks with your Washington Federal account number and a coupon for one complimentary order of your preferred check style. To get your first order of checks for free, please contact your local branch, our Client Care Center at 800-324-9375 or Harland Clarke at 800-355-8123 and give them the code "VIP." Please contact our Client Care Center at 800-324-9375 or ask@wafd.com if you did not receive your complimentary checks.

No Minimum Balance Fees Until February 1:  To make the transition a little easier and give you time to find exactly the right fit for your banking needs, we are waiving the minimum balance service fees on all checking and savings accounts until February 1, 2014.

Online Banking: If you are an existing Bank of America online banking user, your profile automatically transitioned to Washington Federal's online banking system over conversion weekend. You may begin accessing your account(s) via our online banking using the green box to the left. Please review the online banking section in your welcome guide for further information.

Telephone Banking: Account information is just a phone call away. Our complimentary telephone banking allows you to access your account balance and history and transfer money between accounts. You can register for Washington Federal's telephone banking by calling 877-431-1876. (Outside the U.S. call 801-375-3373.) Registration is easy! You'll just need your new Washington Federal account number to access your account(s).

Need more help? Check out our Frequently Asked Questions page for more information about the transition to Washington Federal. If you need further clarification, please don't hesitate to contact our Client Care Center at 800-324-9375 or email us at ask@wafd.com. Representatives are available Monday - Friday from 8 am - 8 pm MT and Saturday - Sunday from 8 am - 7 pm MT. 

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