- Privacy Statement

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Privacy Statement

Here at Washington Federal, we know you want to keep your financial matters private.

Our goals are to serve you as effectively and conveniently as possible and to ensure that information you share with us remains confidential.  That's why we've adopted the following privacy principles.

Collecting Information:

Why?

Financial companies choose how they share your personal information.  Federal law gives consumers the right to limit some but not all sharing.  Federal law also requires us to tell you how we collect, share and protect your personal information.  This policy applies to Washington Federal and all of our 234 branches as well as our affiliated insurance company, WAFD Insurance.


What?   

 If we collect information about you, we will do so only for a specific business purpose; and if you request, we will tell you why we are collecting the information.  For example:

  • We require information about your credit history and your home in order to determine whether you qualify for a home loan.
  • We ask for your Social Security number when we open a new deposit account because we are required to do so by the Internal Revenue Service and Federal Law.
  • We ask for other personal identifying information so that we can protect your account from fraud.
How?

 We collect, retain and use information about you only in order to:

  1. Allow us to conduct our business with you,
  2. Satisfy legal reporting requirements,
  3. Administer our internal operations, and
  4. Provide you with information regarding our products and services which you may find of value.

Unlike many financial institutions, Washington Federal does not disclose any non-public personal information about you to anyone outside of our company for the purpose of their marketing products or services.

Reasons we share information:

 How we may share information with third parties:                                        
Does
Washington
Federal share?


 Can you
limit this
sharing?



When information is provided to a reputable credit reporting agency


 Yes  No
When we hire a vendor or service company to prepare our account
statements or provide support for one or more of our products or services


 Yes  No
When you ask us to share in order to complete a transaction initiated
by you


 Yes  No
To respond to court orders and legal investigations


 Yes  No
To offer Washington Federal's own products and services to you when
we believe it is appropriate


 Yes  No
For affiliated companies to offer their products and services to you


 No  N/A
For unrelated companies to offer their products and services to you


 No  N/A

Definitions related to information sharing:

Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies. Washington Federal's affiliates include financial companies such as WAFD Insurance.
 
Nonaffiliates                                         Companies not related by common ownership or control. They can be financial and nonfinancial companies. Washington Federal does not share with nonaffiliates so they can market to you.
 
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.


How we collect and protect your information:

With outside vendors When it is necessary to provide personally identifiable information about you to a party outside our organization, we require them by contract to safeguard your personal and confidential information. These vendors must abide by our privacy policies and applicable law. 
 
Within Washington Federal                                                                                                                              Washington Federal has policies and procedures in place to limit access to your personal information to those employees with a specific business reason for knowing such information. We educate our employees about the importance of confidentiality and customer privacy, and we have appropriate policies to enforce employee responsibility regarding the privacy of customer information. We maintain physical and electronic safeguards to protect your non-public personal information.
 
How we collect information We collect your personal information, for example, when you open an account or deposit money in a Washington Federal account.  We also collect information when you pay your bills, apply for a loan, or use your credit and/or debit card.
 
Your rights to limit information sharing Federal law gives you the right to limit only (1) sharing for affiliates’ everyday business purposes, such as information about your creditworthiness (2) affiliates from using your information to market to you, and (3) sharing for nonaffiliates to market to you.  State laws and individual companies may give you additional rights to limit sharing.  For example, Washington Federal does not share with affiliated companies for marketing purposes.
 
Making sure your information is accurate Maintaining accuracy of your personal information is important. We have procedures in place to help ensure that your personal information is accurate, current and complete. We also have procedures to correct inaccurate information in a timely manner, including processes to update and/or remove outdated information. For example, if a customer requests a change of address, we have procedures in place to help us verify that the person requesting the change is authorized to do so. If you discover any information we have about you that is incorrect, please let us know.
 

Using snap!:

We offer snap! through MoneyDesktop, Inc., a third party. Money Desktop's privacy policy is available at: https://online.washingtonfederal.com/banks/wafed/Snap-Branded-Privacy-Policy.pdf
 

Changes to our policy:

We reserve the right to change our Privacy Policy from time to time. If, at any time in the future, it is necessary to disclose any of our personal information in a way that is inconsistent with this policy, we will give you advance notice of the proposed change so that you will have the opportunity to opt out of such disclosure.

How to contact us:

If you have questions about our privacy policy, please call us at 800-324-9375 or visit our website at www.washingtonfederal.com. We will be glad to answer your questions.

If you have questions about our Privacy Policy, please call us at 800-324-9375 or email us.  We will be glad to answer your questions.

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