Washington Federal - Privacy & Security

Privacy & Security

Washington Federal takes very seriously our responsibility to protect the privacy and security of your personal and financial information.

Privacy

We adhere to some of the strictest privacy standards in the industry, because we know you want to keep financial matters confidential. Unlike many financial institutions, Washington Federal does not partner with outside vendors to market non-bank products or services. See our Privacy Statement for more information.

Security

The security and safety of your account are top priorities of Washington Federal. We use firewalls, virus protection and secure sockets layer technology (SSL) to protect your confidential account information as it is transmitted across the Internet and to help prevent unauthorized access to your personal and financial data. You share a responsibility to keep your information safe. When you register for online access, you will be asked to create your own username and password to access your accounts. You may also be asked to provide additional personal information which we use to verify your identity. Please help us by doing everything you can to keep your login name and password private. Do not share them with anyone. If you ever feel your account has been compromised, please contact us immediately.

Fraud Prevention

To protect our customers’ accounts, we follow best practices for online banking and follow time-tested procedures for transactions, which usually rely on the customer providing us with identification or verifiable signature/information in order to establish his/her authority to transact on an account with us.

Beware of “phishing,” when you receive an email asking you to verify your account information or passwords by clicking on a web link. Phishers can set up websites that appear identical to our existing site, but with links taking you to fraudulent websites which collect information in order to steal your identity. Be sure to always type out our web address (www.washingtonfederal.com) in your browser window to initiate online banking.

Washington Federal will never ask you to verify or provide personal or account information in an email, and we will never include confidential information in email correspondence we initiate. Our basic philosophy is that e-mail is not necessarily a secure means of transmitting confidential data. If you’re ever in doubt about online activity or email you have received which appears to be from Washington Federal, please call your local branch immediately for verification and/or to report suspected identify theft or fraud.  We've also posted some helpful tips for protecting yourself against identity theft.

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