Frequently Asked Questions for New Mexico Clients
We know you probably have questions on a variety of topics about the transition from Bank of America to Washington Federal, so we’ve put together some common questions and answers.
Need more help? Please contact your local branch or our Client Care Center at 800-324-9375, or feel free to e-mail us at firstname.lastname@example.org.
You can now access your transitioned account(s) using Washington Federal's online banking. To login for the first time, you'll need to reference the online banking information you received from us around October 22 as well as the temporary online banking password you received on November 3.
When should I start using my Washington Federal debit card? If you haven't already done so, please activate and begin using your new Washington Federal debit card. To activate your card, simply follow the activation instructions you received with your new debit card. If you did not receive your Washington Federal debit card or have questions about activation, please contact our Client Care Center at 800-324-9375 or email us at email@example.com.
Automatic Account Transfers:
Will the automatic transfers I have set up between my Bank of America accounts continue? We will continue all scheduled transfers between your Washington Federal accounts.
When do I start using Washington Federal checks? Please start using your Washington Federal checks. All checking account owners should have received a package of complimentary “house checks.” We realize you may prefer using a unique style for your check-writing that’s different than the house checks you will receive. So we will also include a coupon for a free order of customized checks. To get your first order of checks for free, please contact your local branch or our Client Care Center at 800-324-9375 or Harland Clarke at 800-355-8123 and give them the code "VIP." (Some limitations may apply.)
Direct Deposits & Automatic Payments:
How do I update all my automatic deposits and payments? Please update your direct deposits and other electronic payments to your Washington Federal account information by January 10, 2014. Bank of America will return/refuse all electronic items and checks listing your former Bank of America account information after that date. Washington Federal’s routing number for direct deposits, automatic payments and all other electronic payments is 325070980. We’ve included a simple switch kit with your welcome guide so you can be sure all your vendors receive your new Washington Federal account information. If you need assistance with this process, please contact our Client Care Center at 800-324-9375 or email us at firstname.lastname@example.org.
I’m not used to paying fees. How can I be sure I am in the right account? We know transitioning can be challenging. We’d like to make it a little easier by waiving all minimum balance account service fees until February 1, 2014. That will give you time to find the best fit for your individual needs.
What do I need to know about using the night drop? Business clients who have night deposit keys issued by Bank of America will need to visit the branch to pick up new keys.
Safe Deposit Boxes:
Will I need a new key for my safe deposit box? No, you may access your safe deposit box using your existing key.
Can I take a picture of a check with my smart phone and deposit it to my account? Yes, you may access this service by downloading the Washington Federal mobile banking app, available in your phone's Apple App Store or Google Play.
Does Washington Federal offer e-statements (electronic monthly statements)? Yes, Washington Federal offers e-statements on all consumer and business checking accounts. (Savings and loan e-statements are coming soon.) You may register to receive checking account e-statements via Washington Federal's online banking. To register for e-statements, follow the steps below:
- Sign in to online banking.
- Select “Accounts” from the bar at the top.
- Select “Statements” from the drop-down menu.
- Select “Statement Preferences” from the sub menu.
- Choose a checking account.
- Choose “Electronic Only.”
- Verify the email address listed is correct, then select “Next.”
- You will then need to complete an Adobe PDF verification step to ensure you have the correct software to access and view e-statements.
- Review the account, statement delivery option, and the email address listed, and then select “Submit.”
When will I receive my monthly statements? You should have received a final statement from Bank of America dated Friday, November 1. You can expect to receive your regular monthly statement from Washington Federal approximately the same time each month as you do currently.
What should I do if I want to continue receiving check images with my printed statement? Clients enrolled in check images will continue to receive images in their statement for a fee of $3 per month. This fee will be waived until February 1, 2014. You can also access images of your checks at no cost via Washington Federal online banking.
What if I need an old statement after the conversion date? Statements issued prior to November 1, 2013 will be available from Bank of America. Please call 800-432-1000 to request copies of these statements.
I currently have overdraft protection set up on my Bank of America checking account. Is this an option at Washington Federal? If your overdraft protection draws from a savings, money market or a second checking account that is also transferring to Washington Federal, then this linked relationship will transfer over to Washington Federal. If overdraft protection draws from a Bank of America credit card or line of credit, then we will be mailing you information regarding our overdraft protection. You should receive this information in the mail by Friday, November 8.
Account information is just a phone call away. Our complimentary telephone banking allows you to access your account balance and history and transfer money between accounts. You can register for Washington Federal's telephone banking by calling 877-431-1876. (Outside the U.S. call 801-375-3373.) Registration is easy! You'll just need your Washington Federal account number to access your account(s).
Will my Bank of America credit card, home loan, consumer line of credit, or auto loan transfer to Washington Federal? The Bank of America accounts above are NOT being transitioned to Washington Federal and will remain with Bank of America.
Will I be able to do my banking at other Washington Federal branches after conversion? Yes, we welcome you to use any of Washington Federal’s 200-plus branches located throughout eight Western states. A complete list of branches is available here.