Frequently Asked Questions for Pacific Northwest Clients
We know you probably have questions on a variety of topics about the transition from Bank of America to Washington Federal, so we’ve put together some common questions and answers.
Need more help? Please contact your local branch or our Client Care Center at 800-324-9375, or feel free to e-mail us at firstname.lastname@example.org.
Account Access Over Conversion Weekend:
How can I access the funds in my account(s) over conversion weekend from December 6-9? Because of the nature of the transition from Bank of America to Washington Federal, we ask you to please plan ahead for conversion weekend. From noon on Friday, December 6 to Monday, December 9, some services will be periodically interrupted or not available. Consider carrying extra cash or additional forms of payment as a backup. You may begin using your Washington Federal debit/ATM card at 5 pm PT on Friday, December 6.
Please check your account balance on Thursday, December 5 as you will not have online access to your account(s) after Friday, December 6 on Bank of America online banking. You can access your account(s) beginning at 8 am PT on Monday, December 9 from your Washington Federal online banking. You will receive an email from Washington Federal with additional information about logging into online banking for the first time around November 22. You will also receive an email with your temporary online banking password by December 8.
How do I know when to stop using my Bank of America debit card and when to start using my Washington Federal debit card? Your Bank of America debit card will function until 7:30 pm PT on Friday, December 6. Please begin using your new Washington Federal debit card starting 5 pm PT on Friday, December 6. We recommend you call to activate your new debit card as soon as you receive it, so that your card is ready to use on December 6. Please don’t try to use your Washington Federal debit card before December 6 as your transactions will be declined.
Please note the branch ATMs will be closed from noon PT Friday, December 6 through noon on Monday, December 9. We will provide you with the nearest alternative fee-free MoneyPass ATMs to use during this time in your new account letter. We apologize for the temporary inconvenience. Over the weekend of December 6-9, your account balance may not be up-to-date due to conversion processing. Please consider carrying extra cash, using alternate forms of payment, or receiving cash back with a debit card POS purchase at a local merchant over conversion weekend.
Automatic Account Transfers:
Will the automatic transfers I have set up between my Bank of America accounts continue? We will continue all scheduled transfers between your Washington Federal accounts.
When do I stop using my Bank of America checks and start using Washington Federal checks? Please use your Bank of America checks until Friday, December 6 and begin using your Washington Federal checks on Saturday, December 7. All outstanding Bank of America checks will be paid from your transitioned Washington Federal account.
All checking account owners will receive a package of complimentary “house checks.” You may begin using these checks Saturday, December 7. We realize you may prefer using a unique style for your check-writing that’s different than the house checks you will receive. So we will also include a coupon for a free order of customized checks. Please bring this coupon with you to your local branch after December 9, 2013, so we can order your usual check style with your new Washington Federal account information. (Some limitations may apply.)
Direct Deposits & Automatic Payments:
How do I update all my automatic deposits and payments? It is important to update your bank routing and account numbers with third parties over the next 60 days. Washington Federal’s routing number for direct deposits, automatic payments and all other electronic payments is 325070980. We’ll be including a simple switch kit with your welcome guide so you can be sure all your vendors receive your new Washington Federal account information. If you need assistance with this process, please contact our Client Care Center at 800-324-9375 or email us at email@example.com. Bank of America will forward your direct deposits to Washington Federal until February 1, 2014, but this may result in a delay in posting to your account until you update your bank account information. Please request that your vendors start using your new account information no earlier than December 6.
I’m not used to paying fees. How can I be sure I am in the right account? We know transitioning can be challenging. We’d like to make it a little easier by waiving all minimum balance account service fees until March 1, 2014. That will give you time to find the best fit for your individual needs.
What do I need to know about using the night drop? All night depository boxes will be unavailable starting 8 am MT on Friday, December 6. The night drop will reopen on Monday, December 9 at 5 pm PT. Business clients who have night deposit keys issued by Bank of America will need to visit the branch starting Monday, December 9 to pick up new keys.
Safe Deposit Boxes:
Will I need a new key for my safe deposit box? No, although safe deposit boxes will be temporarily closed at noon PT on Friday, December 6. You may resume accessing your safe deposit box, using your existing key, starting 10 am PT on Monday, December 9.
Mobile Photo Deposit:
Can I take a picture of a check with my smart phone and deposit it to my account? Yes, Washington Federal will offer mobile photo deposit starting in October. You may access this service by downloading the Washington Federal mobile banking app, available in your phone's Apple App Store or Google Play.
Does Washington Federal offer e-statements (electronic monthly statements)? Yes, Washington Federal offers e-statements on all consumer and business checking accounts. (Savings and loan e-statements are coming soon.) You may register to receive checking account e-statements via Washington Federal online banking starting at 8 am PT on Monday, December 9. To register for e-statements, follow the steps below:
- Sign in to online banking.
- Select “Accounts” from the bar at the top.
- Select “Statements” from the drop-down menu.
- Select “Statement Preferences” from the sub menu.
- Choose a checking account.
- Choose “Electronic Only.”
- Verify the email address listed is correct, then select “Next.”
- You will then need to complete an Adobe PDF verification step to ensure you have the correct software to access and view e-statements.
- Review the account, statement delivery option, and the email address listed, and then select “Submit.”
When will I receive my monthly statements? Please expect to receive a final statement from Bank of America dated Friday, December 6. You can expect to receive your regular monthly statement from Washington Federal approximately the same time each month as you do currently.
What should I do if I want to continue receiving check images with my printed statement? Clients enrolled in check images will continue to receive images in their statement for a fee of $3 per month. This fee will be waived until March 1, 2014. You can also access images of your checks at no cost via Washington Federal online banking.
What if I need an old statement after the conversion date? Statements issued prior to December 6, 2013 will be available from Bank of America. Please call 800-432-1000 to request copies of these statements.
I currently have overdraft protection set up on my Bank of America checking account. Is this an option at Washington Federal? If your overdraft protection draws from a savings, money market or a second checking account that is also transferring to Washington Federal, then this linked relationship will transfer over to Washington Federal. If overdraft protection draws from a Bank of America credit card or line of credit, then we have a variety of overdraft protection options available. Please contact your local branch starting Monday, December 9 or our Client Care Center at 800-324-9375, or email us at firstname.lastname@example.org to explore overdraft protection options.
Will my Bank of America credit card, home loan, consumer line of credit, or auto loan transfer to Washington Federal? The Bank of America accounts above are NOT being transitioned to Washington Federal and will remain with Bank of America.
Will I be able to do my banking at other Washington Federal branches after conversion? Yes, we welcome you to use any of Washington Federal’s 200-plus branches located throughout eight Western states. A complete list of branches is available here.